RND Horizon LLC

Lost Angles Support

Answers to common questions, and how to reach us. We read every message.

Email support

Tell us your device model, OS version, the game version and what happened. A screenshot helps a lot.

info@rndhorizon.com

Privacy

What the game collects, how ads work, and how to make a privacy request.

Read the Privacy Policy →

Terms

Rules for playing, Virtual Items, purchases and refunds.

Read the Terms of Use →

Playing

How do I play?

Drag with one finger to turn the room, use two fingers to zoom, and tap an item when you spot it. Items on your list can be behind, under or inside things, so look from different angles. Turning and zooming unlock during the first chapter.

What does the timer do?

From the second chapter on, levels have a relaxed timer. Finish before it runs out to keep your stars. If time runs out, you never lose the level: you can add time (watch an optional video, use a Clock, or spend coins) or simply continue without the timer and finish with one star. The big case at the end of each chapter has a real time limit.

I can’t find the last item

Try turning the room all the way around and zooming in near furniture. The Magnifier points the camera at a hidden item, the X-ray Lens shows inside furniture, drawers and covers for a few seconds, and the Flare lights up dark or foggy levels.

How do I unlock Nora?

Finish Milo’s first chapter, the Bedroom. Nora’s chapters are a little more challenging.

What is Endless Hunt?

When you complete a chapter, Endless Hunt opens for that place: a non-stop run of rooms against the clock. Each item you find adds a few seconds, and every room is harder than the last. Try to beat your record.

How do I change the language?

Tap the EN / TR button on the title screen.

Progress & devices

Where is my progress saved?

On your device. Deleting the app or clearing its data erases your progress. Moving progress to a new device is not available yet.

My progress disappeared

Progress can be lost if the app was deleted, its data was cleared, or the device restored without app data. We cannot restore it from our side because we do not store it. If something else happened, please write to us so we can investigate.

Purchases

I bought something but didn’t get it

Close and reopen the game with an internet connection. If the item is still missing, email us with the order ID from your App Store or Google Play receipt.

How do I get a refund?

Refunds are handled by the store. For Apple, visit reportaproblem.apple.com. For Google Play, see Google Play refunds.

Can I restore my coins and boosters?

Coins and boosters are consumable items stored on your device, so they cannot be restored after the app is deleted.

Ads

Are there ads in Lost Angles?

Only if you choose them. There are no banners and no ads that interrupt play. You can watch a short video for a reward such as extra time, a booster or double coins.

I watched a video but didn’t get the reward

The reward is granted after the video finishes. Check your connection and try again. There is also a daily limit on rewarded videos. If the problem continues, email us with the time it happened.

How do I control ad personalization?

On iPhone and iPad: Settings › Privacy & Security › Tracking. On Android: Settings › Google (or Privacy) › Ads. Where consent is required, you can also change it from Privacy settings in the game’s settings menu.

Privacy & data

How do I delete my data?

Deleting the app removes all game data from your device. To remove the link to advertising and analytics data, reset your device’s advertising ID. For anything else, email info@rndhorizon.com with the subject “Privacy request”. See the Privacy Policy for details.

Türkçe destek

Sorun, öneri veya satın alma konularında info@rndhorizon.com adresine yazabilirsiniz. Lütfen cihaz modelinizi, işletim sistemi sürümünü, oyun sürümünü ve ne olduğunu yazın; ekran görüntüsü çok yardımcı olur.

  • İlerleme: Cihazınızda saklanır. Uygulamayı silmek ilerlemeyi siler; şu an başka cihaza taşıma yoktur.
  • Süre: Süre bitince seviye kaybedilmez. Süre ekleyebilir ya da süresiz devam edip tek yıldızla bitirebilirsiniz.
  • Reklam: Yalnızca sizin seçtiğiniz ödüllü videolar vardır; banner veya oyunu kesen reklam yoktur.
  • İade: İadeler Apple veya Google üzerinden yapılır.
  • Dil: Başlık ekranındaki EN / TR düğmesiyle değiştirilir.